Cancellation policy
Cancellations with less than 24hrs notice will result in a full fee payment with no refund.
Cancellations with more than 24hrs notice but less than 48hrs will incur 50% charge of the fee.
Bookings with more than 48hrs notice, a credit will be applied to your account.
Loose Lead Pets - We reserve the right to refuse or cancel a booking at any time, with any animal on any grounds. Should a booking be cancelled under these circumstances all monies paid in advance will be refunded for those days for which services have not been provided.


Vaccinations and Registrations
You are confirming your dog is currently registered with the council and is up to date with vaccinations, worming and flea treatments.

You agree to notify Loose Lead Pets immediately if your dog displays the following signs of illness.
- Vomiting
- Diarrhoea
- Coughing/hacking
- Lethargic

This is to ensure the safety of all the pets in our care. Please give us a call to discuss if you wish otherwise, you can call your vet for advice.


Terms & Conditions 2024
Before Loose Lead Pets (LLP) are able to provide our services, you must first read and agree to the following terms and conditions.

Booking Conditions and Payment Terms - All bookings must be paid in full upon receipt of the months invoice and prior to the commencement of service or at the time of booking unless otherwise organised.

Regular invoices will be sent out monthly at the beginning of the month. Payment is due upon receipt and can be made via one of the payment options below. If your account runs two weeks overdue there will be a follow up reminder sent. Late payment fees may be applied to overdue accounts, and we retain the right to cancel services until your account is paid in full.

Payment Options - We accept the following forms of payment;
Correct cash or online deposit. Loose Lead Pets Pty Ltd – BSB 063132 Account 11659590. Should you choose to pay direct debit, please ensure you email your receipt should you pay online to info@looseleadpets.com.au to confirm your payment into our account.

Booking Cancellations - Cancellations with less than 24hrs notice will result in a full fee payment with no refund. Cancellations with more than 24hrs notice but less than 48hrs will incur 50% fee of the booked service.

Bookings with more than 48hrs notice, a credit will be applied to your account. Loose Lead Pets - We reserve the right to refuse or cancel a booking at any time, with any animal on any grounds. Should a booking be cancelled under these circumstances all monies paid in advance will be refunded for those days for which services have not been provided.

Property Access - As the owner/occupier of the property, I give permission for staff of Loose Lead Pets access your property/dwelling as per the instructions you have listed above. Loose Lead Pets will enter the premises into the back/front yard of the property where the animal is located.

Behaviour - I as the owner declare the animal has no previous history of aggressive behaviour & has not been declared a dangerous dog before any Council or Regulatory body.

If there is a history or the dog has been declared Dangerous the owner agrees to disclose all relevant information before Loose Lead Pets take care of your dog.

Your dog is currently registered with the council and is up to date with vaccinations, worming and flea treatments.

Damages - Whilst the carer takes all due care & precautionary measures, should your dog/s cause any damage to any persons / property you will be held responsible and personally liable for all repair costs / damages.

In The Event of: - Unforeseen circumstances the owner agrees to cover all costs in relation to, but not limited to, taking your dog to the veterinary clinic, retrieving a dog at large either from shelter/council/pound. The owner agrees that Loose Lead Pets has the right to use their discretion in relation to be engaging any services in your absence and to invoice you accordingly.

You understand your pets photo may be published on social media.

If you do NOT want this to happen, please email info@looseleadpets.com.au with written
confirmation of this.

If you wish to unsubscribe from our services please send an email to
info@looseleadpets.com.au to have your account removed.

Please ensure this section is agreed to before commencement of care.